Returns Policy

Change of Mind Returns:

If you wish to return an item because you have changed your mind about your purchase, Plastics Australia will offer you a credit, exchange or refund provided that:

• You advise us of your intention to return the goods within 14 days of purchase, quoting your original purchase transaction (invoice) number.
• The item is in re-saleable condition, including original packaging and all accessories.
• It is unused, unopened and in its original condition.

Plastics Australia reserves the right not to offer a credit or refund for change of mind returns.

Please note – for change of mind returns the customer shall be responsible for freight / courier fees to return the goods.  Credits and / or refunds shall be for the value of the goods only, excluding any delivery fees and a restocking or return fee may be charged.

Other returns:

Plastics Australia will accept product returns and provide you a refund, exchange or repair where the product is faulty or not of acceptable quality.

Plastics Australia reserves the right to assess the condition and age of returned goods prior to providing refund, exchange or repair.  This may result in a refund, exchange or repair being refused.  Please note – your original Plastics Australia invoice is the best form of proof of purchase.

Procedure:

• Advise intention to return. Please email:  [email protected] with the following details:
  • Your name / company name
  • Original invoice number / website transaction number
  • Description & Quantity of goods to be returned
  • Reason for return
    • If an exchange is required, please include details of the exchange product required.

• We will review the claim, and provide you with a return authorisation form.
  • Attach this form to the goods to be returned.
  • Return the goods

• When received, goods will be assessed
  • If approved for return, credit will be raised / exchange processed, or refund issued.

Should the claim be refused, our representative will contact you to discuss.